Joining the Event
Before You Watch
Enjoying the Event
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Q: When should I log on?
A: We highly recommend logging on 30 minutes in advance of the program so that you have plenty of time to make sure your stream is working, make yourself some popcorn, and get comfy!
Q: The movie won’t play! What should I do?
A: Here are a few first steps:
– Update your browser to the latest version.
– Free up some space on your device. Pictures and videos sometimes cause live streams to run too slowly on iPads and other mobile devices.
– Restart your machine.
– Check your home internet connection. Connecting through an ethernet cable is often faster than wifi.
– If you’re still having trouble, please contact firstname.lastname@example.org for further assistance.
Q: How many times can I use my personalized access code?
A: Your access code can only be used one time, on one device in one browser.
Q: What if I need to restart my computer or browser?
A: As long as you are using the same browser on the same device, you can still use the same code.
Q: Can I watch on my iPad?
A: We recommend using iOS 11.2 or newer. Older iPads may have some trouble.
Q: Can I watch this on my TV?
A: There are two methods for watching the event on your television: Google Chromecast and Apple AirPlay.
Chromecast If you have an external Google Chromecast set up with your TV or a TV with built-in Google Chromecast (TV’s listed here), open the online event link in Chrome and follow these steps to cast the webpage’s video experience to your TV.
Apple AirPlay If you have an external Apple TV or a TV with built-in Apple Airplay (TV’s listed here), open the online event link in Safari and follow these Play a web video on your HDTV steps.
Q: I live far, far away from the San Francisco Bay Area. Can I still watch and participate?
A: Most programs will be available to stream around the world, but several of them are geoblocked to California or the Bay Area.
THE GRAND GRANDMASTER
THE GREAT DETECTIVE SHERLOCK HOLMES: THE GREAT JAIL-BREAKER
THE CELINE ARCHIVE
CURTAIN UP! w/ MOM FIGHT
THE GIRL WHO LEFT HOME
BAY AREA only
OPENING NIGHT FILM: COMING HOME AGAIN
CENTERPIECE FILM: DEFINITION PLEASE
CLOSING NIGHT FILM: 76 DAYS
Q: Am I in the Bay Area?
A: Films geoblocked to the Bay Area will be available in these counties:
Alameda – Contra Costa – Marin – Napa – San Francisco – San Mateo – Santa Clara – Solano – Sonoma
Q: What if I join a live streamed program late?
A: That’s okay! You can join at any time. Note that this is a live event, so you will miss a portion of the program or film screening if you join late.
Q: Can I pause a live streamed program to run to the bathroom?
A: In theory, yes. You can pause the program, but when you hit play, the screening will not pick up where you left off. Since this is a live event, you will miss a portion of the program and jump back in at a later point.
Q: Will there be a Q&A with the filmmaker?
A: Many programs on caamfest.com will include both the film screening and Q&A. If Q&As are available, they will play automatically once the film has ended.
Q: I’m burning to ask the director this amazing question! Can I ask it?
A: For live streamed programs that include a Q&A session, you will have the ability to submit questions to the moderator for consideration. Note that in the interest of time, moderators may not be able to include all submitted questions.
Q: This film is so awesome and I want it to win the audience award! How do I vote?
A: For live streamed programs, during the Q&A portion of the film, there will be a link to rate the film you’ve just watched. Click that link and submit your vote. For CAAMFest On-Demand programs, the watch page will have a link to rate the film you’ve just watched. Click that link and submit your vote.
Q: Will programs be recorded and available to watch at a later time?
A: Live conversations and Q&A’s will be recorded and uploaded to CAAM’s YouTube channel afterwards.
Q: I’ve followed all of the steps and am still having issues accessing this program. Who can I contact for help?
A: Please reach out to email@example.com with specific questions. We’ll be monitoring this inbox leading up to and during the online programs. Please be patient and kind as we learn to navigate this process.
Given these unprecedented times, the CAAM team has been working hard to continue bringing stories to light by finding new and creative ways to connect with our communities. Please remember that we’re all in this together and that we should all remember to be supportive and kind through these tough times.
CAAM does not tolerate discrimination or abusive treatment in any manner, including, but not limited to national origin, ethnicity, gender or gender identity/expression, sexual orientation, marital status, age, ability or veteran status. Cause for removal from CAAM events includes, but is not limited to verbal harassment, intimidation or threats, physical violence, stalking, and/or sexually explicit, suggestive, or provocative behavior. If a CAAM attendee violates this attendee policy, causes any disruption, and/or violates any other CAAM rules or policies, then CAAM reserves the right to remove the attendee, and prohibit reentry at future events.
If attendees have concerns or issues about their safety, the decorum of other attendees, or other matters, then they should contact CAAM at firstname.lastname@example.org.